Overview
As India cements its position as a global leader in digital payments, the challenge is no longer simply enabling faster transactions, but ensuring they remain secure, resilient, and trusted. The Reserve Bank of India’s recent discussion paper on safeguarding digital payments marks an important step towards addressing the growing threat of frauds in an increasingly digital economy.
In response, The Dialogue has submitted a comprehensive set of comments informed by consultations with subject matter experts, industry leaders, former law enforcement personnel, and researchers. The submission examines the practical implications of the RBI’s proposed measures and explores how regulation can strengthen fraud prevention without compromising innovation, financial inclusion, or the seamless user experience that underpins India’s payments ecosystem.
What You’ll Discover
The submission explores critical questions at the intersection of technology, regulation, and consumer protection, including:
- Should payment systems introduce friction, or can fraud be stopped before it reaches the user?
- Can behavioural intelligence outperform blanket transaction thresholds?
- How should regulators balance security with convenience in a real-time payments ecosystem?
- What role can telecom intelligence, AI-driven risk scoring, and cross-sector collaboration play in preventing fraud?
It also puts forward practical recommendations on infrastructure-level fraud detection, regulatory pilots, customer protection mechanisms, and the future architecture of digital payment safeguards in India.
Why It Matters
As fraudsters increasingly exploit human behaviour rather than technological vulnerabilities, safeguarding digital payments requires a shift from reactive controls to intelligence-led prevention. This submission offers a forward-looking perspective on how India’s regulatory framework can evolve to meet that challenge.
What might the next generation of fraud prevention look like? And how can policymakers strengthen trust without slowing down one of the world’s most successful digital payment ecosystems? Explore the full submission to find out.
